Dealer Policies

 New dealers are required to complete a Dealer Account Application form, accompanied by a Tax Exempt Certificate or Reseller Certificate. Upon approval, account setup is typically completed within 3 business days. 

 We strive to make ordering straightforward and convenient for our dealers. Orders can be placed directly through our website, by email, or by calling our team.

• Verification Process: We validate billing addresses and payment methods to protect our customers. Orders may be held if additional verification is needed.
• Order Confirmation: After placing an order, you will receive a confirmation email summarizing your order details. Any changes or cancellations should be communicated immediately by email.
• Expedited Orders: Expedited orders placed by 2:00 PM CST for in-stock items will be processed the same day, subject to approval. Orders placed after 2:00 PM CST may incur a special handling fee and will be processed the next business day.

 We understand the importance of timely processing and fulfillment. Below are our standard processing guidelines:

• Processing Times: Orders received by 2:00 PM CST are typically processed and shipped the same day. Orders received after this cutoff will be processed the following business day.
• Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.
• Backorders: You will be notified of any backordered items, and you can choose to wait, modify your order, or receive a refund.

 We prioritize prompt delivery of all orders and offer various shipping options to meet your needs.

• Shipping Process: Orders are typically shipped from our local warehouse, but items may be sourced from multiple locations depending on availability.
• Same-Day Shipping: In-stock items ordered by 2:00 PM CST will be shipped the same day. Expedited shipping options are available at additional costs.
• Shipping Confirmation: You will receive an email with tracking information once your order is shipped.

 Our return policy is designed to be fair and straightforward to ensure your satisfaction.

• Eligible Returns: Items may be returned within 30 days of purchase if they are in new, unused condition with all original packaging. Custom and special-order items are not eligible for return.
• Return Process: To initiate a return, contact our team to obtain a Return Authorization (RA) number. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
• Defective Items: Defective items will be handled according to the manufacturer’s warranty. Replacement units may be offered upon verification of the defect.

We accept multiple payment methods, including credit cards, ACH transfers, and company checks. Please note that a service fee may apply for certain payment types. Credit card payments are subject to a 3% processing fee.

Net Terms: Dealers interested in establishing net terms with us are encouraged to reach out to our team to complete a Credit Application. All applications are subject to review and approval. Once approved, net terms will be established, and you will be notified of your credit limit and payment due dates.